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Careers

Join the BSF Team

Choosing a career with BSF means tremendous opportunity to work with a diverse group of business owners, entrepreneurs, nonprofit leaders and individuals throughout the nine Bay Area counties and beyond. In addition to challenging and purposeful work, you will have the chance to give back to the community, advance your career and develop close and meaningful relationships with colleagues and mentors. To learn more about BSF, click here. 

Employment opportunities with BSF:

San Francisco, CA (On-Site)

POSITION OVERVIEW:

Are you looking to support a fast-growing, fast-paced, client-oriented boutique bank with opportunity to learn and grow? Bank of San Francisco is seeking a Central Operations Supervisor to become a critical part of our team. Please contact us today to discuss this opportunity!

RESPONSIBILITIES:

  • Responsible for back-office functions including, but not limited to: Fraud Alerts and Dispute processing related to Debit Cards, Real Time Payments, Checks, Wires, and ACH transactions.
  • Review and process Wire Transfers and Foreign Check Collections, accurately and timely.
  • Complete timely disposition and resolution of exception items, such as NSF, Nonpost, Stop Payments, Incoming Chargebacks or Returns, Outgoing Chargebacks and Returns, and Positive Pay items.
  • Reconcile daily GL of work-in-process accounts.
  • Responsible for accurate processing and review of back-office client account maintenance including, but not limited to: Debit Card (rush orders and travel exceptions), stop payment request, virtual vault onboarding, research requests, verifications of deposit, legal orders and subpoenas, daily/periodic client notices or statements, dormant account and escheatment processing.
  • Perform Monthly and Quarterly departmental certifications.
  • Regularly review fraud monitoring system parameters and propose updates to ensure accurate activity patterns in current environment are reviewed and updates as transaction risks are identified.
  • Regularly review and update departmental processes and procedures to enhance efficiency and ensure compliance.
  • Work with Bank regulators and independent auditors to provide requested documentation and reports.
  • Provide support to Client Services and Cash Management, as needed.
  • Represent the Bank in a courteous and professional manner.
  • Provide prompt, efficient and accurate service in processing requests.
  • Prepare correspondence to clients using knowledge of Bank products and Bank policy.
  • Resolve client inquiries while maintaining contact with client through telephone or written communication.

REQUIREMENTS:

  • Minimum 5 years of banking experience from a financial institution and/or branch with management and back-office support experience.
  • College degree preferred.
  • Effective oral, written, and interpersonal communication skills with the ability to apply and carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to clients and employees.
  • Ability to deal with routine problems involving multiple facets and variables in standardized situations.
  • Effective management skills that coach and lead employees to maximize team efficiencies and foster employee growth potential while maintaining a balanced and productive work environment.
  • Ability to work with minimal supervision while performing duties.
  • A high level of client service and interpersonal skills to communicate effectively throughout the Bank and to represent the Bank positively to current and potential clients.
  • Ability to multitask, prioritize, and employ reasonable judgement in managing workload and various isolated situations.
  • Experience, knowledge and training in fraud and fraud disputes related to Reg E, NACHA rules, Mastercard rules, and Check disputes and related timeframes.
  • Experience, knowledge and training in branch and back-office operation activities, terminology and products and services.
  • Experience, knowledge of related state and federal banking compliance regulations, and other Bank operational policies.
  • Ability to operate standard office equipment and proficient with Microsoft Office suite and Zoom.

To apply please send your resume or inquiry to humanresources@bankbsf.com.

Pay: $80,000 - $110,000 per year

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

BSF is an Equal Opportunity Employer. Recruitment, placement, and promotions are conducted without regard to an individual’s race, color, religion, sex, national origin, age, physical handicap, veteran status or sexual orientation, or any other classification protected by Federal, State, and local laws & ordinances. We will consider qualified candidates with criminal history in a manner consistent with the requirement of the San Francisco Fair Chance Ordinance. All qualified applicants are encouraged to apply.

San Francisco, CA

POSITION OVERVIEW:

Under general supervision, this position is responsible for providing exceptional client service while performing a wide variety of tasks, including opening new deposit accounts, customary teller functions, and assisting clients with questions, changes, or concerns regarding new or existing accounts via phone, electronic mail, or in person.

This individual will also assist clients with inquiries regarding online, mobile banking, and remote deposit services.

RESPONSIBILITIES:

  • Represents the Bank in a courteous and professional manner. Provides prompt, efficient, and accurate service in processing requests and transactions.
  • Answers telephones and emails and handles client inquiries or directs them to the appropriate bank personnel according to their needs.
  • Communicates effectively with Relationship Managers and maintains open communication about clients’ needs, services, and concerns.
  • Opens a variety of business and consumer accounts including Political Campaigns.
  • Actively cross-sells a broad range of services both to new and existing clients.
  • Performs teller functions, such as processing deposits, withdrawals, stop payments, selling cashier’s checks along with processing and releasing account holds.
  • Reviews and distributes a variety of reports related to banking transactions.
  • Distributes monthly statements to CDARS and ICS clients.
  • Verifies and prepares incoming and outgoing cash shipments.
  • Resolves a variety of client inquiries; maintain contact with client through telephone or written communication, as required.
  • Processes Debit/ATM card orders and related fraud alerts/return procedures.
  • Processes documents pertaining to incoming and outgoing wires.
  • Monitors and resolves activities and inquiries in Bank’s general email inbox.
  • Assists with inquiries regarding online, mobile, and remote deposit services.
  • Performs basic troubleshooting with online banking such as password resets and lockouts.
  • Performs essential office functions such as organizing and filing.
  • Performs related duties as assigned or as the situation dictates.

REQUIREMENTS:

  • High level of client service and interpersonal skills to communicate effectively throughout the Bank and to represent the Bank positively to current and potential clients.
  • Thorough knowledge of all Bank deposit products and services.
  • Ability to operate an information terminal and other standard office equipment, including knowledge of Microsoft Office programs.
  • Ability to gather, arrange, compile, interpret, analyze, summarize, and evaluate information and data to formulate conclusions and recommended actions.
  • Ability to multi-task between different stages of a new account request (documentation, set-up of services, etc.).
  • Comply with all requirements, policies and procedures of the Bank Secrecy Act (BSA) and attend all mandatory BSA training as needed for this position.
  • Complete all required compliance and regulatory training, not limited to BSA.
  • Experience in a cross-sell environment.
  • Experience in Banking and Cash Management Services

To apply please send your resume or inquiry to humanresources@bankbsf.com.

Pay: $55,000-$70,000 per year 

Employee must assure compliance with all applicable State and Federal banking regulations, Bank policies and procedures, including but not limited to, the Bank Secrecy Act/Anti Money Laundering Program and Information Systems Security Policies.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

BSF is an Equal Opportunity Employer. Recruitment, placement, and promotions are conducted without regard to an individual’s race, color, religion, sex, national origin, age, physical handicap, veteran status or sexual orientation, or any other classification protected by Federal, State, and local laws & ordinances. We will consider qualified candidates with criminal history in a manner consistent with the requirement of the San Francisco Fair Chance Ordinance. All qualified applicants are encouraged to apply. 

San Francisco, CA (On-Site)

POSITION OVERVIEW:

Are you looking to support a fast-growing, fast-paced, client-oriented boutique bank with opportunity to learn and grow? Bank of San Francisco is seeking a Client Services Specialist to become a critical part of our team. Please contact us today to discuss this opportunity!

RESPONSIBILITIES:


  • Represent the Bank in a courteous and professional manner. Provide prompt, efficient, and accurate service in processing requests and transactions.
  • Answer telephones and emails and handle client inquiries or direct them to the appropriate Bank personnel according to their needs.
  • Communicate effectively with Relationship Managers/CBAs and maintain open communication about clients’ needs, services, and concerns.
  • Open a variety of business and consumer accounts, including Political, Fiduciary and Sweep Products.
  • Input BSA questionnaires for Political and Fiduciary accounts in nCino.
  • Actively cross-sell a broad range of services both to new and existing clients.
  • Perform teller functions, such as processing deposits, withdrawals, stop payments, selling cashier’s checks, along with processing and releasing account holds.
  • Review and distribute a variety of reports related to banking transactions.
  • Primarily submit and approve CDAR and ICS orders.
  • Resolve various client inquiries; maintain contact with client through telephone or written communication, as required.
  • Process Debit/ATM card orders and related fraud alerts/return procedures.
  • Process documents pertaining to incoming and outgoing wires. Back-up reviewer of daily bank reports maintenance reports.
  • Determine clients’ online and cash management needs by explaining various banking services offered.
  • Monitor and resolve activities and inquiries in Bank's general email inbox and online banking chat platform.
  • Verify and prepare incoming and outgoing cash shipments.
  • Assist with digital banking services implementation and troubleshooting, such as Bill Pay, ACH, Positive Pay, Wires, Remote Deposit, and other consumer/business online and mobile banking products.
  • Assist in training the Client Service Department team members in daily branch operations.
  • Perform essential office functions such as organizing and filing.

REQUIREMENTS:

  • High level of client service and interpersonal skills to communicate effectively throughout the Bank and to represent the Bank positively to current and potential clients.
  • Thorough knowledge of all Bank deposit products and services.
  • Ability to operate an information terminal and other standard office equipment, including knowledge of Microsoft Office programs.
  • Ability to gather, arrange, compile, interpret, analyze, summarize, and evaluate information and data to formulate conclusions and recommended actions.
  • Ability to multi-task between different stages of a cash management package (approval, set-up, install and training, etc.).
  • Experience in a cross-sell environment.
  • Experience in Banking and Cash Management Services preferred

To apply please send your resume or inquiry to humanresources@bankbsf.com.

Pay: $60,000 - $85,000 per year 

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

BSF is an Equal Opportunity Employer. Recruitment, placement, and promotions are conducted without regard to an individual’s race, color, religion, sex, national origin, age, physical handicap, veteran status or sexual orientation, or any other classification protected by Federal, State, and local laws & ordinances. We will consider qualified candidates with criminal history in a manner consistent with the requirement of the San Francisco Fair Chance Ordinance. All qualified applicants are encouraged to apply.

San Francisco, CA

POSITION OVERVIEW:

Under general supervision, the Digital Banking Officer is responsible for providing exceptional service and support to our digital banking clients, ensuring a seamless online banking experience. This role requires a strong understanding of digital banking platforms, excellent communication skills, and a proactive approach to problem-solving. This position is responsible for performing a wide variety of services, such as assisting clients with questions, changes, or concerns regarding Digital Banking products and services.

This position is responsible for implementing and maintaining new Digital Banking Services following the close of sale through initial client product usage. It ensures that products are correctly set up in accordance with published service level agreements, provides implementation support to the Relationship Managers and line unit personnel by providing and recommending the appropriate processes for implementing a product.

In this role, they will handle all Digital Banking related product offerings and processes, including account analysis, online and mobile banking, remote deposit, wire remittance, positive pay, ACH originations, and Bill Pay.

When necessary, the Digital Banking Officer will provide backup support to the Client Services Team by opening and servicing new and existing accounts and assuring compliance with all applicable State and Federal banking regulations, bank policies, and procedures, including, but not limited to, the Bank Secrecy Act/Anti-Money Laundering Program and Information Systems Security Policies.

RESPONSIBILITIES:

  • Represents the Bank to clients in a courteous and professional manner.
  • Provides prompt, efficient, and accurate service in processing requests and transactions.
  • Determines clients’ digital banking needs, explains various banking services offered, and processes agreements related to digital banking services.
  • Assists clients with navigating digital platforms, including online banking, mobile banking, and digital payment services.
  • Educates clients on the features and functionalities of our digital banking products and services.
  • Troubleshoots and resolves client inquiries, technical issues, and account-related concerns via phone, email, or chat.
  • Identifies opportunities proactively to improve clients' digital banking experience, providing management feedback as needed.
  • Collaborates with cross-functional teams to address client feedback and enhance digital banking offerings.
  • Conducts training sessions with clients regarding digital banking tools and processes.
  • Assists the Digital Banking Supervisor with training internal staff regarding digital banking products and processes.
  • Monitors activities in Bank’s general email inbox and digital banking chat platform.
  • Analyzes, prepares, and presents Analyzed account statements, products and services to Relationship Managers and clients.
  • Visits Remote Deposit Capture clients’ offices to perform regulatory-required site visits and equipment installations.
  • Completes various reports related to banking transactions; reviews prepares and processes various daily operational reports, as well as the daily RDC/ACH/PosPay/Bill Pay checklist and Operations certifications.
  • Resolves client concerns and inquiries; maintains contact with clients through telephone, chat, or written communication, as required.
  • Performs other duties as assigned or as the situation dictates.

REQUIREMENTS:

  • College degree in business, related field or equivalent working experience.
  • Minimum 5 years’ experience in banking or a financial institution required.
  • Minimum 3 years’ experience in Treasury/Cash Management required.
  • Knowledge of Microsoft Office programs such as Outlook, PowerPoint, Word and Excel; knowledge of the use of various types of office equipment such as multi-line phones, printers and scanners.
  • Proficiency in the use of network and PC-based software applications including menu-driven work processing, spreadsheet, database, and information reporting software.
  • Ability to gather, arrange, compile, interpret, analyze, summarize, and evaluate information and data to formulate conclusions and recommended actions.
  • Strong written and verbal communication skills.
  • Ability to interact effectively with management and staff at all levels.
  • A high level of client service and interpersonal skills to communicate effectively throughout the Bank and to represent the Bank positively to current and potential clients.
  • Ability to multi-task between different stages of a Digital Banking package (approval, set-up, install and training, etc.).
  • Must be a self-starter.
  • Ability to work independently as well as part of a team.
  • A thorough knowledge of all Bank products and services.
  • Attention to detail.
  • Strong organizational skills, including prioritizing, multi-task and maintaining well-organized electronic files.

To apply please send your resume or inquiry to humanresources@bankbsf.com.

Pay: $78,000-$100,000 per year

Employee must assure compliance with all applicable State and Federal banking regulations, Bank policies and procedures, including but not limited to, the Bank Secrecy Act/Anti Money Laundering Program and Information Systems Security Policies.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

BSF is an Equal Opportunity Employer. Recruitment, placement, and promotions are conducted without regard to an individual’s race, color, religion, sex, national origin, age, physical handicap, veteran status or sexual orientation, or any other classification protected by Federal, State, and local laws & ordinances. We will consider qualified candidates with criminal history in a manner consistent with the requirement of the San Francisco Fair Chance Ordinance. All qualified applicants are encouraged to apply. 







Benefits:

BSF is committed to offering a broad and affordable benefits package to protect our employees physical and emotional wellbeing.

We offer full-time staff:
  • Choices to several medical, dental and vision plans,
  • Life insurance,
  • Long-term disability,
  • Retirement plan with 401K matching,
  • Paid vacation, holidays, sick leave and
  • Many more voluntary benefits.

We support and provide professional development opportunities, time off to volunteer and encouraged participation in local nonprofit board membership.